Privacy Policy

1. Who We Are

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This website is operated by Arlowe Baxter Ltd, a company registered in England and Wales (Company No. 15365452)

with its registered office at 7 Bell Yard, London WC2A 2JR.

For any questions about this policy or how we handle your data, you can contact us at: support@arlowebaxter.com

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2. What This Policy Covers

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This privacy policy explains:

• What personal data we collect about you
• How we use your personal data
• Who we share it with
• Your rights under data protection law

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3. Data We Collect

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We may collect and process the following personal data:

• Contact details: name, email address, phone number, home address
• Payment information: processed securely via Stripe (we do not store card details ourselves)
• Identity verification data: IDs and related information processed via Truvi for guest verification
• Booking and communication data: details you provide when enquiring or booking with us

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4. How We Use Your Data

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We use your data for the following purposes:

• To process and manage your bookings
• To verify guest identity and prevent fraud
• To process payments securely
• To communicate with you about your booking or enquiry
• To send marketing emails (where permitted)
• To improve our services through analysis and feedback

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5. Legal Basis for Processing

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Under UK GDPR, we rely on the following lawful bases:

• Contract — to provide the services you request (e.g. bookings, payments)
• Legitimate interests — fraud prevention, service improvement, and basic communications
• Consent — where required, e.g. marketing communications

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6. Data Sharing

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We may share your data with trusted third-party service providers:

• Stripe — for secure payment processing
• Hostaway CRM — for property and guest management
• Truvi — for identity verification

We do not sell your personal data to third parties.

All data is stored and processed within the UK/EEA. We do not currently transfer personal data outside the UK/EU.

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7. Data Retention

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We keep your personal data:

• For as long as necessary to provide our services
• Or until you request that we delete it

If you contact us to request deletion, we will securely erase your data unless we are legally required to retain it.

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8. Cookies & Tracking

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We do not currently use cookies or third-party tracking tools on this website. If this changes, we will update this policy and provide a cookie banner where required.

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9. Your Rights

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Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data
• Restrict or object to certain types of processing
• Request a copy of your data in a portable format

To exercise these rights, contact us at support@arlowebaxter.com.

If you are unhappy with how we handle your data, you can also complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.

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10. Security

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We take appropriate measures to protect your personal data, including the use of secure third-party platforms (Stripe, Hostaway, Truvi) that comply with recognised security standards.

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11. Policy Updates

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We may update this policy from time to time. The latest version will always be published on this website. We encourage you to review it regularly.

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