Certainly! Our photographers and onboarding specialists will create a stand-out listing for your property to ensure you have as many bookings as possible — your listing will be optimised on various online channels.

We list your property on several leading platforms for short and mid-term rentals. These include:
• Airbnb
• Booking.com
• VRBO
• The Plum Guide
• Homelike
• TripAdvisor
• Rightmove

Certainly! Airbnb is one of the many short let advertising platforms we work with to market your property.

Arlowe Baxter only charges fees on bookings where guests stay. The structure of our management fees is simple: We charge 15% per booking (depending on the property’s availability, location and condition). Our full list of services can be found on our website.

We charge a one-time on-boarding fee which is deducted at the end of your first month’s rental income. Depending on the property size, location, and availability, the fee covers the cost of cleaning, photo shoots, setting up the online listing/s across various short let platforms, and a visit from a member of our team to ensure your home is guest ready.

As soon as we complete the on-boarding process and the keys are handed to us, your listing will be ready to go live within 24 hours. We will typically welcome your first guest within 1–2 days once your listing is active.

You will have access to a personalised Host online dashboard giving you live updates on your property’s performance: booking, guest information, occupancy rate, earnings, and live calendar updates. You will also be able to reserve dates for personal use.

Both housekeeping and cleaning are conducted and managed to the highest industry standards by our in-house cleaning team.

Yes. Fresh linens, towels, premium toiletries and regular inspections — everything taken care of by Arlowe Baxter.

The team will pay particular attention to your property after each check-out to ensure there are no damages. If there are any, on the rare occasion, they will be reported to our support team, who will then deal with the platform and guests afterwards.

We will always contact you in the first instance to see how you would like us to handle any issues that may arise. Our in-house maintenance team will then assess and resolve the issue accordingly. For more specialised issues such as electrical faults or plumbing, our trusted professional partners will handle them. We will always supervise the whole process to ensure everything runs smoothly.

Of course! All our cleaners are trained in-house, and we can give them specific details about your home to ensure your place is always maintained to the highest standard, according to your preferences.

It is entirely up to you if you want to get the property ready for the next guest or if you would like our professional cleaning team to take care of it. We just ask that the property be set up to standard to ensure that guests receive the best possible experience.

We offer a full interior décor and styling service carried out by our in-house team. Should your property need a full restyling, a complete refurbishment or a small interior/décor improvement, our New Homes Adviser can help.

We have put together a downloadable checklist of essential/must-have items to have in your property. Adhering to this will ensure the property is guest ready and will provide a better experience all round.

As hospitality professionals, we ensure your guests have a great experience and strive to meet their expectations. From the first enquiry right through to check-out, your guests or tenants will be taken care of 24/7 by Arlowe Baxter.

The safety of your property is our number one priority. Each guest must complete our vetting process by providing a copy of their ID. In addition to this, we provide guests with a house manual. This contains house rules for the duration of their stay, and we have penalties in place for any violation of these rules. Each guest will be made aware of this prior to checking in.

You can estimate your potential earnings using the free online calculator on our website

For a more accurate estimate, we advise that you call us on 0203 616 9965 or email info@arlowebaxter.com
 to speak to one of our New Homes Advisers.

As a host, you are responsible for providing the necessary amenities to ensure that guests and tenants receive the best possible experience. At Arlowe Baxter, it is our aim to make the experience hassle-free and easier for you! We work closely with both our hosts and guests to ensure the highest standard of service, and will reach out if there are any issues and work with you to resolve them.

After the on-boarding process is done, our operations team receives a notification that your property is ready for hosting. We have a highly efficient system where landlords can get 24/7 support by emailing our support team. The relevant department will contact you as soon as possible.

This depends on the location of your property and any applicable legislation. Properties in Greater London are restricted from letting for more than 90 days per year, whether consecutive or spread throughout the year. Many hosts combine mid- or longer-term tenancies with multiple short-term tenancies per year. We can work with you to let your home on a short or mid-term basis, 365 days a year — speak to a New Homes Adviser for details.

After each guest’s stay, our dedicated cleaning team checks your property for any damages or missing items. In the rare event that this happens, we will notify you as soon as possible. AirCover for Hosts on Airbnb provides up to $1 million in coverage for damages during an Airbnb stay — we do not take a deposit for Airbnb bookings, as this is covered by Airbnb policy. For other platforms, we request guests pay a refundable security deposit. We also strongly advise you to take out short let insurance for additional protection.

We do not offer third-party insurance. However, we highly recommend using a short-let insurance provider like Pikl arranged directly by the landlord.

Arlowe Baxter will charge a fee on any bookings where a guest stays, or a booking is cancelled where the guest is not entitled to a full refund. The fee (dependent on the package you choose) is deducted prior to payment being made to you. Details can be seen by logging in to your host account.